Question 1

What is Umail?

Accepted Answer

Umail is Unet's email platform — personal inboxes on a chosen username, or a full business setup with your own custom domain and team mailboxes.

Question 2

Do I need my own domain to sign up?

Accepted Answer

No. Personal accounts get an address on our platform domain instantly at signup. Custom domains are for business accounts (or optionally added later).

Question 3

Who owns Umail?

Accepted Answer

Umail is built and operated by Unet, a technology company based in Azerbaijan.

Question 4

Does Unet operate in Azerbaijan?

Accepted Answer

Yes, Unet is a locally registered technology company in Azerbaijan. That said, Umail can be used from anywhere — the service isn't limited to any one country.

Question 5

Can I move from Gmail to Umail?

Accepted Answer

Yes. You can migrate mail from your Gmail account into Umail using any IMAP-capable mail client (such as Outlook or Thunderbird). For new mail, you can set up auto-forwarding in Gmail.

Question 6

How is Umail different from Google Workspace?

Accepted Answer

Google Workspace is a large international enterprise suite. Umail is built with a more local focus: support is available in Azerbaijani, English, and Russian, pricing is tailored to local needs, and the admin panel is simpler. Both let you run professional email on your own domain.

Question 7

How is Umail different from Microsoft 365?

Accepted Answer

Microsoft 365 bundles email with a full office suite and prices accordingly. If you only need professional email, Umail offers a simpler setup, direct local support, and transparent pricing.

Question 8

Can I change plans later?

Accepted Answer

Yes — upgrade or downgrade anytime from your billing settings; changes prorate automatically.

Question 9

How does billing actually work?

Accepted Answer

Selecting a plan creates a request; we send an invoice, and your new plan activates as soon as payment is confirmed — nothing changes automatically before that.

Question 10

What happens if I go over my plan's storage?

Accepted Answer

We'll email you before anything is affected, and you can upgrade in one click or free up space.

Question 11

Is there a refund policy?

Accepted Answer

Paid plans are covered by a 30-day money-back guarantee, no questions asked.

Question 12

Is Umail free for personal users?

Accepted Answer

Yes, personal accounts have a free-forever plan — no credit card required. You can upgrade anytime for more storage or features.

Question 13

How many mailboxes can my business create?

Accepted Answer

That's set per plan and enforced automatically — see the Pricing page for current limits, or your admin's Plans view for exact numbers.

Question 14

Can team members share a mailbox like support@?

Accepted Answer

Yes — a shared mailbox can be given its own login, and separately any owner/admin on the organization can read and send from it without needing that password.

Question 15

How do I invite teammates?

Accepted Answer

From the Business Dashboard's Members tab — invited teammates get an email link and set their own password, no existing account required.

Question 16

Do you scan my email for advertising?

Accepted Answer

No. We don't scan message content for ads, and we never sell mailbox data.

Question 17

Is two-factor authentication supported?

Accepted Answer

Yes, TOTP-based 2FA with one-time recovery codes is available on every account.

Question 18

What happens to my data if I close my account?

Accepted Answer

Account and mailbox data is deleted per our data-retention policy after closure; contact support if you need an export first.

Question 19

Is SPF, DKIM, and DMARC supported on Umail?

Accepted Answer

Yes. Every outgoing message is signed with SPF and DKIM, and a DMARC policy is enforced — this verifies sender authenticity and prevents forged mail from your domain.

Frequently asked questions